Legal

Refund policy

Last updated 13 August 2026. This policy applies once a program, Field Notes library, or Desk Retainer has been confirmed in writing and paid outside this website. The site itself does not take payment.

Eligibility

Refunds are available to the person or legal entity named on the invoice. Seats cannot be refunded to a third party who did not pay. Group bookings are refunded to the paying entity, not to individual attendees, unless the invoice listed separate payers.

Timeframe

For a live Cohort Seat, you may request a full refund up to 14 days before the first session. Requests received after that point follow the partial rules below. For Field Notes, you may request a full refund within 7 days of access being issued, provided fewer than two recordings have been started. Desk Retainers may be cancelled before the quarter starts for a full refund of that quarter’s fee.

Full refund

A full refund returns 100% of the fee paid for that item, excluding any bank fees your institution charged you to send money. Full refunds apply when we cancel a cohort, when faculty listed as primary instructor withdraws and you decline the replacement, or when you cancel inside the windows above.

Partial refund

If you withdraw from a live cohort after the 14-day window but before the third session, we refund 50% of the seat fee. After the third session begins, the remaining teaching is non-refundable. If a Desk Retainer is cancelled mid-quarter after at least one review call has occurred, we refund the unused full months only, not a pro-rata of a started month.

Non-refundable items

Custom workshop days booked outside the catalogue, printed workbooks shipped at your request, and third-party venue costs for in-person Bangkok sessions are non-refundable once incurred. Alumni mailing-list access has no separate fee and is not refunded independently.

Refund process

Email info@switch-flowcore.digital with the subject line “Refund request”, the invoice number, the program title, and whether you want a seat transfer instead. We confirm receipt within two working days and tell you whether the request meets this policy. Approved refunds are processed to the original payment method.

Processing time

Once approved, we instruct the return within 10 working days. Banks in Thailand and abroad often take a further 5 to 15 working days to show the credit. We will send the transfer reference when we have it.

Refund method

Refunds follow the original rail: the same bank account or card used to pay the invoice. We do not issue cash at the Ekachai studio and we do not convert a refund into store credit unless you ask for that in writing.

Contact for refund requests

Write to info@switch-flowcore.digital. You may also call 024510792 68 during desk hours. Postal correspondence may be sent to Street: 38/97-9 Ekachai Bang Born Bang Bon; City: Bangkok; State/province/area: Bangkok; Zip code: 10150; Country: Thailand.

Cancellation by Switch Flowcore

If we cancel a cohort for insufficient enrolment or force majeure, you choose a full refund or a transfer to a later ICT cohort of the same title. Transfers keep the original fee even if published prices have risen.

Exceptions

We may offer a goodwill refund outside these windows when illness, visa refusal for an in-person add-on, or a documented emergency prevents attendance. Those decisions are case by case and do not create a standing exception. Mandatory consumer rights under Thai law remain available where they apply and are not limited by this page.